Refund & Cancellation Policy

  1. Introduction

1.1    We understand that sometimes you may wish to cancel your subscription.

1.2    We have created this policy to enable you to cancel your subscription with us.

1.3    This policy shall apply to all of our customers, irrespective of their geographical location.

1.4    This policy shall apply to all subscription orders submitted through our website www.cheqdin.com

1.5    This document does not affect any statutory rights you may have as a consumer where provided for by law.

 

  1. Refunds

2.1    No refunds will be provided for any subscription plan. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled. We reserve the right to offer refunds, discounts or other consideration in select circumstances at our sole discretion or where required by law. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another.

2.2    In the event of a subscription cancellation, you will continue to have access to your subscription until the end of your billing cycle.

2.3    Exception to the right of refund: You cannot claim a refund for a subscription of digital content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.

 

  1. Exclusions

3.1    The following types of product may not be returned under this policy:

(a)    a subscription that has already been used for its duration of validity

(b)    any kind of free-trial or free-trial extensions;

(c)    any subscription plan purchased through our website;

(d)    any expired or outdated subscriptions;

(e)    any account or subscription that has been cancelled or terminated by Cheqdin Childcare Software due to non-compliance or breach of terms with its terms & conditions, EULA, acceptable use policy, privacy and security policies;

(f)    any subscription package designed to your specification;

(g)    any subscription package subsidized on request;

(h)    any enterprise or corporate subscription plan;

(i)    discount or gift vouchers redeemed.

 

4. Cancellation Policy

4.1       You can cancel your subscription from our web portal, subscriptions tab.

4.2       The only valid method for cancelling your Plan is via the cancellation link provided on your user “subscriptions” page, accessible after logging in to the Cheqdin Childcare Software web portal. Requests to cancel by e-mail or phone are not considered and do not accomplish cancellation.

4.3       Once you cancel your membership subscription, you will not lose access immediately.

4.4       Your membership will continue through the end of your current charge cycle. For example: If your credit card is charged on the 10th of the month and you cancel on April 25th, you will not lose access until the May 10th.

4.5       We in our sole discretion, without any liability and prejudice, can cancel your access to Cheqdin’s web portal or mobile application; if you are found to be in breach of any our terms and conditions specified in our website terms & conditions policy, EULA, acceptable use policy and privacy policy.

Your free trial or paid account access will be cancelled at our sole discretion if we have necessary proof that you created the account by providing false/incomplete or fake details. For more details, refer our acceptable use policy

 

5. Our details

5.1    This website is owned and operated by Databotix Limited.

Cheqdin Childcare Software is the trading name of M/s. Databotix Limited.

5.2   Our principal place of business is at Cirrus Building, ABZ Business Park, Dyce Drive, Dyce, Aberdeen, AB21 0BH, Scotland, United Kingdom

Registered in Scotland: Company No. 545249, VAT No. GB 266944265

5.3    You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website from time to time; or

(d) by email, using the email address published on our website from time to time.

 

If you have any questions or need help with your subscription, please write to us along with details of your customer ID to hello@cheqdin.com

 

Refund & Cancellation Policy – Version 1.1, 25th May 2018

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